Terms and Conditions
Availability We do our best to maintain an accurate ribbon inventory count, but given the bespoke nature of our products, and limited supplies of small-batch dyeing, accidents can happen. If your order isn't available for any reason, we'll contact you with another option or to process a refund.
Return Policy All sales are final, so please read our FAQ page, About the Ribbon page, and each ribbon description carefully, and note the type of silk, its width and length before ordering. Our ribbons are produced and handled with care, and such things take time and commitment, but if we've made a mistake in fulfilling your request, please contact us at firstname.lastname@example.org within 7 days of receiving your order, and we'll correct the error, or assign you a comparable shop credit or refund, when appropriate.
Shipping All orders are processed and shipped within 1-3 business days from your order date. We offer free shipping on domestic (Canadian) orders over $150.00.
Pick up at the farm Local vendors and brides may arrange to pick up orders at the farm and avoid shipping charges. Please select this option at checkout.
International Orders NOTE: taxes and custom fees may be applied at the time of delivery and the buyer is responsible for these charges.